Privacy Policy
Introduction
Elements Casino Online (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online gaming services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when creating an account, making deposits or withdrawals, participating in promotions, or contacting customer support:
- Full name
- Date of birth
- Contact information (email address, phone number)
- Residential address
- Government-issued identification documents
- Financial information (payment methods, transaction history)
- Social Insurance Number (for tax reporting purposes on certain winnings)
Automatically Collected Information
When you visit our website or use our app, we automatically collect certain information:
- IP address
- Browser type and version
- Device type and operating system
- Geographic location
- Pages visited and features used
- Time spent on pages
- Referring website
- Network connection type
Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, collect usage information, and improve our services. You can manage cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Account creation and verification
- Processing deposits and withdrawals
- Age and identity verification (regulatory requirement)
- Providing customer support
- Sending transactional communications
- Fraud prevention and security
- Compliance with legal and regulatory requirements
- Personalizing your experience
- Analyzing usage patterns to improve our services
- Marketing our products and services (with consent)
Legal Basis for Processing
We process your personal information based on:
- Performance of our contract with you
- Compliance with legal obligations
- Our legitimate business interests
- Your consent, where applicable
Information Sharing and Disclosure
We may share your information with:
Service Providers
Third-party vendors who perform services on our behalf, such as payment processors, identity verification services, and analytics providers. These providers are contractually obligated to protect your information.
Regulatory Bodies
We may disclose information to comply with legal requirements, including provincial gaming authorities and financial regulators.
Corporate Transactions
In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.
Legal Requirements
To comply with applicable law, regulation, legal process, or governmental request.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Inactive accounts may be retained to comply with regulatory requirements.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information (subject to legal requirements)
- Restriction of processing
- Data portability
- Withdrawal of consent
- Objection to processing
To exercise these rights, please contact us using the information provided in the “Contact Us” section.
Age Restrictions
Our services are strictly for individuals who are of legal gambling age in their jurisdiction (19+ in most Canadian provinces). We do not knowingly collect personal information from individuals under the legal gambling age.
International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. When we transfer your information, we take steps to ensure adequate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact our Privacy Officer:
Email: [email protected]
Phone: 1-888-557-6450
Mail: Elements Casino Online, Privacy Department
5000 Yonge Street, Suite 1200
Toronto, ON M2N 7E9
Canada
Provincial Gaming Authority
Elements Casino Online operates under licenses issued by provincial gaming authorities. If you have unresolved privacy concerns, you may also contact your provincial gaming authority.